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Customer Service Officer

Job Code:  1089

RD Geleen, NL, 6167

Department:  Customer Care / Customer Service
Date:  28-Dec-2021

ARLANXEO is a world-leading synthetic rubber company, with about 3,800 employees and a presence at 20 production sites in 9 countries. It is a fully owned subsidiary of Saudi Aramco.

Headquartered in The Hague, The Netherlands, ARLANXEO’s core business is the development, manufacturing and marketing of synthetic high-performance rubber for use in the automotive and tire industries, the construction industry, and the oil and gas industries.

ARLANXEO is a young company with strong roots. We derive our strength from global presence, management excellence and most importantly our people! Our employees are the pillars of our success

We offer exciting career opportunities regionally as well as internationally, competitive pay and benefits, educational assistance programs, and many other personal and professional development programs that are a part of our vision and values that drive our ongoing success.

For our Office in Geleen, we are looking for a: Customer Service Officer

Job description
Together with the rest of your team you will be responsible for the complete OTC trajectory. You will address customer needs and ensure they have a great experience by ensuring great communication. You are responsible for creating pro-forma invoices, processing sales orders, return orders and other follow-up during this complete process. In some cases you will also be responsible for complaint processing

Your future tasks:
• Address customer needs and ensure they have a good experience
• Process sales orders, credit and debit notes and return orders and related follow-up (Order Tracking) until goods arrive at customers
• Creation and dispatch of documents (order acknowledge receipt and confirmation, certificates of analysis, invoices etc.)
• Creation of pro-forma invoices
• Control of prepayment processes and Letter of Credit whenever applicable
• Inventory (consignment) monitoring and adjustment to meet agreed levels
• Customer communication (order changes, BL data, arrival dates, clarification of logistical issues)
• Processing complaints
• Maintenance of customer master data
• Observation of country-specific requirements, guidelines and conditions
• Providing general support to Account Management
• Receivables and collection process in cooperation with Sales Managers

Factors for success:
• Teamplayer and very strong communication skills
• Active listener, empathic and problem-solving
• Very good spoken and written Dutch and English
• Good IT skills (SAP is a must, MS Office)
• At least 3 years of professional experience in Customer Service in a B2B environment or similar positions.

Our offer:

We offer you a fulltime temporary position within a large international company. The primary and secondary job conditions are very competitive within this market. You start with a contract via Avance.


Have we piqued your interest? Then apply with your complete application documents (cover letter, CV, certificates).


We welcome applications from all people regardless of race, nationality, religion, belief, gender, age, disability, appearance and / or sexual identity. We are committed to the principle of treating all applicants fairly and avoiding discrimination.

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