For ARLANXEO Netherlands B.V. we are looking for a
Customer Service Officer
(fulltime, Geleen)
The position
As our Customer Service Officer you, together with the rest of your team, will be responsible for the complete OTC trajectory. You will address customer needs and ensure they have a great experience by ensuring great communication. You are responsible for creating pro-forma invoices, processing sales orders, return orders and other follow-up during this complete process. In some cases you will also be responsible for complaint processing
Your future tasks:
• Address customer needs and ensure they have a good experience
• Process sales orders, credit and debit notes and return orders and related follow-up (Order Tracking) until goods arrive at customers
• Creation and dispatch of documents (order acknowledge receipt and confirmation, certificates of analysis, invoices etc.)
• Creation of pro-forma invoices
• Control of prepayment processes whenever applicable
• Inventory (consignment) monitoring and adjustment to meet agreed levels
• Customer communication (order changes, , arrival dates, clarification of logistical issues)
• Processing complaints
• Maintenance of customer master data
• Observation of country-specific requirements, guidelines and conditions
• Providing general support to Account Management
• Receivables and collection process in cooperation with Sales Managers
Factors for success:
• Teamplayer and very strong communication skills
• Active listener, empathic and problem-solving
• Very good spoken and written Dutch and English
• Good IT skills (SAP is a must, MS Office)
• At least 3 years of professional experience in Customer Service in a B2B environment or similar positions.
Our offer:
We offer you a fulltime position within a large international company. The primary and secondary job conditions are very competitive within this market.
Have we piqued your interest? Then apply with your complete application documents (cover letter, CV, certificates).
We welcome applications from all people regardless of race, nationality, religion, belief, gender, age, disability, appearance and / or sexual identity. We are committed to the principle of treating all applicants fairly and avoiding discrimination.
About ARLANXEO
We are one of the world's largest producers of synthetic rubber. We develop, produce and market high-performance rubbers that are used for a wide range of applications.
Probably you use synthetic rubbers in your daily live without even noticing it. To drive to work and home you need rubber in the tires of your car or bicycle. When taking a shower there’s a rubber seal in your tap. When opening the fridge, the rubber seals make sure the door closes properly and keeps the cold in. Besides these more ‘traditional’ applications our synthetic rubber is also used in batteries for electrical cars, in windmills and solar panels.
As one of the major players in the rubber industry, ARLANXEO recognizes that we must examine every stage in the life of our rubber products to reduce their environmental footprint. Find out how you can make a difference at ARLANXEO.
What ARLANXEO offers you
At ARLANXEO we do our best to offer you an environment in which you can develop yourself both professionally and personally. If you are willing to pick up challenges, we have them for you. There's always room to broaden your horizon, learn new things, be part of a project team or lead a project yourself. Our employees praise their committed colleagues and cooperate with each other. We try to make you feel ‘at home’ from day one.
At ARLANXEO we are compliant to local law and legislation and seek to hire the candidate who is best suitable for the job.
ARLANXEO does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to ARLANXEO without a vendor agreement in place will be considered unsolicited and property of ARLANXEO, and ARLANXEO will not pay a placement fee.